Customer Service Policy



Hello, welcome to Petigree pets thank you for taking your time to read our customer service policy and for allowing us to provide you with the pet supplies you need for your fluffy four-legged friends! We are so excited to have you on our website, and as a small family business we really appreciate every customer that has chosen to shop with us.



  1. Customer service is a top priority of Petigree Pets.
  2. All Petigree Pets customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, language proficiency, social or economic status.
  3. Staff members are responsible for providing the best customer service possible and are empowered to make decisions that will ensure the best experience for each customer.
  4. Petigree Pets recognises that our customer's needs are as unique and varied as the individuals themselves. Business will be fair and completed in an appropriate time frame and our customers will be always treated with honesty and integrity.
  5. We will listen to our customers and try to provide the services that they really want. We will not assume that we know what they want, we will really find out and listen to the facts.
  6. Petigree Pets recognise that by providing high quality customer service we are helping to service our customers in the best possible way.
  7. A customer with complaints about the service received or about Petigree Pets policy shall be referred to the manager on duty at the time or to Petigree Pets director.
  8. If you have any questions about this email us at